Questions & answers
How Mumta Foods works, in plain words. Can't find it? Our AI helper answers any time, or WhatsApp a person.
🚀Getting started
How do I order?
On the order page, in about a minute: choose one time, weekly, monthly, a meal pack or bowls only. Pick your days, veg or non-veg for each day, rotis, rice, spice and any allergies, add your address and your first day, then pay by card, Apple Pay or Google Pay. You see the exact price before you pay.
Start my order →When will my first tiffin arrive?
On the first day you pick when you order, any weekday. Orders for tomorrow close at 11 PM tonight; after that the earliest is the day after tomorrow. Before your first tiffin we message you on WhatsApp to confirm your address, drop-off and preferences.
Is this a one-time order or a plan that renews?
- One time and meal packs: paid once, never renew.
- Weekly and monthly: renew automatically. We email you 3 days before each charge, and you can pause, skip or cancel any time.
You choose which one on the first screen of the order page.
How much does it cost?
Delivery is included. GST (5%) is added at checkout.
See the plans →Do you offer discounts?
No, and that's on purpose: everyone pays the same price, and holding the price is how we protect the ingredients.
Can I get a tiffin just once a week?
Yes, with a meal pack: pay once for 4, 6, 8 or 10 tiffins and pick your weekday. They come every week on that day until the pack is used up, at $20 veg or $25 non-veg each.
Build a meal pack →Can I order just a bowl, without a full tiffin?
Yes, bowls only: the day's bowl or curry with 4 rotis or rice, $12 veg / $15 non-veg, delivery included. We need at least 2 bowls per delivery, mixed veg and non-veg any way you like (1 veg + 1 non-veg = $27 + GST).
Order bowls →🍛Meals & preferences
What's in a tiffin?
A full meal for one adult:
Dessert on select days. The menu changes every week.
See this week's menu →How fresh is the food?
Everything is cooked the same morning it's delivered: nothing made the night before, nothing frozen and reheated. It's cooked in our Fraser Health approved commercial kitchen in Surrey.
Can I choose my rotis, rice and spice level?
Yes. Pick 0 to 10 rotis or 1 to 4 parathas, rice or no rice (2 extra rotis instead, or nothing), and mild, medium or spicy when you order. Change them any time in My Mumta; changes for tomorrow close at 11 PM.
Open My Mumta →Can I add an extra tiffin on a day?
Yes. Add a second tiffin on any day when you order (tap +1 extra on that day), or later in My Mumta under "Add to a delivery". It is charged at your plan's tiffin price.
Is the food very spicy or oily?
Mildly spiced by default; ask for more heat and we'll spice it up. We use only the oil a dish needs; a thin layer on top of a curry is natural as vegetables cook.
Can I swap a dish from a different day?
We can't move dishes between days, because everything is cooked that morning. If you don't want something on a day's menu, tell us and we'll swap in something else from that day; any extra charge is told upfront.
I have food allergies. Can you accommodate me?
Tell us when you order and we'll do our best. To be upfront: our kitchen handles dairy, wheat, nuts, seeds and other common allergens at the same time, so cross-contact is possible. If your allergy is severe, message us before ordering and we'll tell you honestly whether we can do it safely.
Do you make vegan, Jain or no-onion-garlic food?
We try where we can. Please message us before ordering and we'll tell you what's possible that week.
🚐Delivery
Which areas do you deliver to?
Surrey, South Surrey & White Rock, Langley (east to Murrayville, not Aldergrove), Delta & Ladner, Vancouver, Burnaby, New Westminster, Richmond, Coquitlam, Port Coquitlam, Port Moody, Pitt Meadows and Maple Ridge. North and West Vancouver: ask us.
Check your postal code →What time will my tiffin arrive?
Our kitchen now finishes cooking by 9 AM, so our two drivers leave around 9:15 AM and deliver along two routes. It depends on where you are. Typical windows:
These are estimates, not promises. Type your postal code on the home page to see your own window.
See my estimate →Can you deliver before my lunch break at noon?
Usually, yes. Our kitchen finishes by 9 AM, so most addresses get their tiffin before noon; Vancouver and Maple Ridge can run to about 12:45 PM. If you must have it by a set time, ask us on WhatsApp before you pay and we'll tell you honestly whether your address can make it every day.
Which days do you deliver?
Monday to Friday. Weekends are our kitchen's rest days, except for catering events.
Where is my tiffin left in an apartment or condo?
Houses and ground-level townhouses: at your door. Apartment buildings: at the lobby or mailroom, the way we agree with you. Going up to each unit adds minutes to every stop and would make everyone's tiffin later. Add your buzzer and any notes for the driver when you order or in My Mumta.
My delivery is late or something is wrong. What do I do?
WhatsApp us the same day at 236-501-3663 (a photo helps if something's not right) and we'll fix it that day. You can also reply to any of our emails.
🔑My Mumta & billing
What is My Mumta?
Your own page for your plan. Sign in with the email you ordered with (we email a one-tap link; no password) to see tiffins left and your next delivery, skip days, change rotis, rice, spice or veg / non-veg, add an extra tiffin, and see every payment.
Open My Mumta →Can I skip a day or pause?
Yes, in My Mumta: tap the days you want to skip, or set a vacation hold. Changes for tomorrow close at 11 PM the night before. A skipped tiffin is never lost: your last paid day moves later, and on a weekly or monthly plan your next charge moves back to match.
How do I pay, and do I get receipts?
By card, Apple Pay or Google Pay through Stripe. A receipt is emailed after every payment, and My Mumta lists all your payments.
How do I change my card or cancel my plan?
In My Mumta, open the billing page (Stripe) to update your card or cancel. No phone call needed.
What happens when my paid tiffins run out?
We email you 2 to 3 days before your last paid tiffin. One-time orders and packs simply stop; to continue, tap "Order again" in the email or in My Mumta and your last order opens ready to pay.
💬Help
How do I reach a person?
WhatsApp or call 236-501-3663, or email foods.mumta@gmail.com.
Do you deliver lunches to offices and workplaces?
Yes. Teams of 5 to 30 get individually packed, labelled tiffins at their workplace before noon, Monday to Friday, anywhere we deliver in Surrey and Metro Vancouver, BC. Same per-person prices, delivery included. Up to 6 people can order online; bigger teams ask for a quote on the Office Lunches page.
Office lunches →Can our workplace mix veg and non-veg, and pay with a company card?
Yes. Each person picks veg or non-veg, rotis, rice and spice, and every box is labelled with their name. The company pays by card through Stripe when the order is placed and gets a receipt for every payment, or, for organisations ordering about 10 or more tiffins a week, sends us a purchase order and gets one invoice a month (net 30, PO number on the invoice). Headcount changes and skips close at 11 PM the night before.
Request a team lunch quote →Do you do catering?
Yes, for 20 guests or more, with bhature cooked live at your event. Pick your dishes and guest count to see your price, then book with a 30% deposit. Please book at least a week ahead.
Plan your catering →Do you sell anything besides tiffins?
Desi ghee ki pinni and besan ki barfi, by the pound, with 24 hours' notice. And karah prashad for paath, pooja and festivals (Ganesh Chaturthi, Navratri, Diwali, a birthday ardaas), $15 a pound, made to order with 3 days' notice.
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